Outpatient appointments are the most common reason patients book us — a fixed appointment time you genuinely can't miss, at a hospital that can be a stressful place to park. We build every outpatient booking around your actual appointment time rather than a rigid collection window, and we know all three Tunbridge Wells hospitals' outpatient access points well enough to go straight there. Every booking goes through the same phone line and WhatsApp number at the top of this page.
The day before or first thing that morning is usually enough — more notice helps for early starts or accessible vehicles.
You don't need to book a wait-and-return — call us when you're actually finished and we'll send a car.
No penalty, no stress — clinics rarely run exactly to schedule, and we don't hold you to a fixed return time.
Yes, if you have a rough estimate — though calling to confirm once you're done usually works better.
Outpatient clinics — consultations, follow-ups, scans, physiotherapy, and ongoing treatment courses — are the highest-volume reason patients book with us, precisely because the appointment time is fixed and missing it isn't a small inconvenience. We pre-book around that fixed time and give ourselves margin for traffic on the A21 or A264, rather than cutting it fine.
We run journeys to outpatient departments at Tunbridge Wells Hospital at Pembury, Nuffield Health Tunbridge Wells Hospital, and Spire Tunbridge Wells Hospital — tell us which one and we'll confirm the right drop-off point. If your appointment involves a course of ongoing treatment on a regular schedule, ask us about a standing arrangement rather than booking fresh each time.
The return leg is where flexibility matters most: outpatient clinics rarely run exactly to time, so rather than booking a fixed return slot you might miss, we'd rather you call us when you're actually ready to leave.
Every Hackney Carriage and private hire driver and vehicle operating in this area is licensed by Tunbridge Wells Borough Council under its Hackney Carriage and Private Hire Licensing Policy, including an enhanced DBS check and a computerised knowledge test before any driver is permitted to carry fare-paying passengers.
If you'd like to see a driver's or vehicle's licence details on the day, just ask. Full details of the Council's licensing policy are published at tunbridgewells.gov.uk.
NHS non-emergency patient transport is a genuinely good option for patients who are eligible on medical grounds and can work around its process — but that process often involves an advance assessment and a scheduled collection window rather than same-day flexibility around your specific appointment time. Worth knowing before you decide which option fits your situation.
| NHS Patient Transport | C Line Cars (Private) | |
|---|---|---|
| Booking notice | Advance assessment typically required | Usually possible the day before or same morning |
| Pickup precision | Collection window, sometimes up to 2 hours before | Timed to your actual appointment |
| Return journey | Fixed or shared collection round | Call when you're actually ready |
| Cost | Free if eligible | Paid, price confirmed before travel |
For NHS transport eligibility, see the official NHS England NEPTS criteria. Updated September 2026.
| Journey | Est. Fare |
|---|---|
| Home → outpatient appointment | Quoted on booking |
| Return trip | Quoted on booking |
Call 01892308087 for an exact price — fares are based on distance from your pickup address, plus the standard £5 pick-up and drop-off charge.
For a standard outpatient appointment, calling the day before or first thing that morning is normally enough. If you need a wheelchair-accessible vehicle, a very early start, or you're travelling during a busy period, give us as much notice as you can so we can plan the pickup properly.
Both are possible — tell us your estimated appointment length and we'll pencil in a return pickup, or simply call us once you're ready to leave. We don't charge a driver to sit and wait on the meter; calling when you're actually finished usually works out better for everyone.
That's fine — clinics rarely run exactly to schedule, so we don't hold you to a fixed return time. Call or WhatsApp us when you're actually ready and we'll send a car, whether that's earlier or later than expected.
Yes, if you have a rough idea of how long your appointment will take. We'd still recommend calling to confirm once you're finished, since a fixed return time can mean waiting around if your appointment runs long.
This is a private, paid service — not NHS-funded Non-Emergency Patient Transport (NEPTS). NHS transport has its own eligibility criteria and typically needs advance assessment; check with your GP or hospital if you think you may qualify.
Yes. Drop-off and pickup for Tunbridge Wells Hospital at Pembury is near the main entrance and bus stops close to the level plaza car park; for Nuffield Health it's Kingswood Road off the A264; for Spire it's Fordcombe Road. Tell us which hospital and we'll confirm the right drop-off point.
Fares are worked out by distance from your pickup address, plus the standard £5 pick-up and drop-off charge. Call 01892308087 and we'll confirm an exact price before you travel.
Yes — we run outpatient journeys to all three Tunbridge Wells hospitals: Pembury, Nuffield Health and Spire. Tell us which one when you book.
C Line Cars Tunbridge Wells Hospital Taxis is a private hire provider serving Tunbridge Wells and the surrounding areas with over 12 years experience.
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